FAQ

Question 1

Do I need to create an account to purchase from Terriss?

Answer

A customer account is not required but is convenient for those who purchase frequently. Creating an account allows you to save company information and order history for re-ordering convenience.

Question 2

How do I add my payment information?

Answer

Once weight and shipping/freight costs are factored, we will contact you with final cost and request payment. Currently we accept VISA and MasterCard payments.

Question 3

What are your shipping costs?

Answer

Shipping costs vary based on weight and US/International delivery location. Orders are shipped via UPS, DHL, and International Air Freight. We will contact you to review final invoice price, including shipping fees, once we receive your order or inquiry.

Question 4

I'm not sure which product I need, can you help?

Answer

Absolutely! Just give us a call during business hours (8am-5pm EST) and we're happy to help. You can also reach out through our Contact Us form anytime.

Question 5

How do I request a quote?

Answer

For pricing quotes, please contact us during business hours (8am-5pm EST) at 800.342.1611 (within USA) or 732.988.0909 (international). You can also reach us anytime through our Contact Us request. Ready to place an order? We will contact you with final pricing (including applicable shipping, HAZMAT, or international fees) prior to payment.

Question 6

I have a part number from a different manufacturer. Can I order from Terriss?

Answer

Yes! Contact us with the product number and we will locate the part for you.

Question 7

What is the typical lead time?

Answer

Most stock items are shipped same day or next day. We will advise lead time on special items when the order or quote is requested.

Question 8

Where do you ship?

Answer

Worldwide! Domestic and international shipping is available via UPS, DHL, and/or International Air Freight.

FAQ

Frequently Asked Questions