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FAQ

  • Do I need to create an account to purchase from Terriss?
    A customer account is not required but is convenient for those who purchase frequently. Creating an account allows you to save company information and order history for re-ordering convenience.
  • How do I add my payment information?
    Once weight and shipping/freight costs are factored, we will contact you with final cost and request payment. Currently we accept VISA and MasterCard payments.
  • How do I request a quote?
    For pricing quotes, please contact us during business hours (8am-5pm EST) at 800.342.1611 (within USA) or 732.988.0909 (international). You can also reach us anytime through our Contact Us request. Ready to place an order? We will contact you with final pricing (including applicable shipping, HAZMAT, or international fees) prior to payment.
  • I'm not sure which product I need, can you help?"
    Absolutely! Just give us a call during business hours (8am-5pm EST) and we're happy to help. You can also reach out through our Contact Us form anytime.
  • What are your shipping costs?
    Shipping costs vary based on weight and US/International delivery location. Orders are shipped via UPS, DHL, and International Air Freight. We will contact you to review final invoice price, including shipping fees, once we receive your order or inquiry.
  • I have a part number from a different manufacturer. Can I order from Terriss?
    Yes! Contact us with the product number and we will locate the part for you.
  • What is the typical lead time?
    Most stock items are shipped same day or next day. We will advise lead time on special items when the order or quote is requested.
  • Where do you ship?
    Worldwide! Domestic and international shipping is available via UPS, DHL, and/or International Air Freight.
  • What is your return policy?
    Please call our office to request an RMA number. Items must be new and in original packaging. A restocking fee may be added. All non-stock items are non-returnable.
  • What is your Privacy Policy?
    Privacy Policy What information do we collect? We collect information from you when you place an order. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. What do we use your information for? Any of the information we collect from you may be used in one of the following ways: To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart. Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. California Online Privacy Protection Act Compliance Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. Childrens Online Privacy Protection Act Compliance We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. Online Privacy Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline. Your Consent By using our site, you consent to our privacy policy. Changes to our Privacy Policy If we decide to change our privacy policy, we will update the Privacy Policy modification date below. This policy was last modified on 2/01/2023 Contacting Us If there are any questions regarding this privacy policy you may contact us using the information below. www.terriss.com 1020 Campus Drive West Morganville, NJ 07751 USA orders@terriss.com 732-988-0909
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